Cookie policy

This Cookie Policy explains how SeniorContact uses cookies and similar technologies on the website (seniorcontact.app) and related landing pages. It is written to complement our Privacy Policy and to give you a clear, practical view of what is stored on your device, why, and for how long.

1. What is a cookie?

A cookie is a small text file stored on your browser or device when you visit a website. Cookies can be:

• first-party cookies: set directly by SeniorContact;
• third-party cookies: set by external providers we use (for example analytics or marketing tools);
• session cookies: deleted when you close your browser;
• persistent cookies: kept for a defined period or until you delete them.

We also use similar technologies (for example local storage and tracking pixels) that can serve comparable purposes. For readability, this policy refers to all of these as "cookies" unless we need to distinguish them.

2. Why we use cookies

We use cookies for the following purposes:

• to remember your cookie consent preference;
• to measure website traffic and usage patterns;
• to understand campaign performance and attribution;
• to improve website performance and content relevance;
• to support communication and user assistance features.

We do not use cookies to make automated decisions with legal or similarly significant effects.

3. Cookie categories we use

a) Essential cookies

These cookies are necessary for the website to function and to store your consent choice. They are generally set as first-party technical storage and do not require prior consent where legally exempt. They may include storage used to maintain basic session continuity, remember your consent decision, or keep short-lived technical context needed to operate the site securely.

b) Functional cookies

These cookies allow the website to remember choices you make and provide enhanced or more personalized features. Depending on your interactions, this may include support chat session continuity (for example via Chatwoot) or similar technical storage that improves how the site works for you without being strictly required for every page load.

c) Analytics cookies

These cookies help us understand how visitors interact with the site (pages viewed, traffic source, engagement events, error patterns). We use these insights to improve navigation, performance, and content. They are intended to be activated only after consent where legally required.

d) Marketing / attribution cookies

These cookies help us understand whether a visit or action is related to an ad campaign. They are used for performance measurement and attribution, and are intended to be activated only after consent where legally required.

4. Legal basis and consent management

Where required by applicable law (including Swiss FADP and, where relevant, GDPR/ePrivacy rules), we request your consent before setting non-essential cookies.

On SeniorContact, where a consent banner is shown, you can:

• accept all cookies with one click;
• reject all non-essential cookies with one click;
• customize your choices by category (functional, analytics, marketing);
• save your choices from the customize view.

Your preference is stored as cookie-consent in browser local storage (JSON format for granular choices).

Consent withdrawal does not affect prior processing carried out lawfully before withdrawal.

5. Manage your cookie preferences

Where a consent banner is shown, you can accept all, reject all non-essential cookies, or customize categories when you first visit the website (or when your previous choice is no longer stored).

If you disable functional, analytics or marketing cookies, those technologies remain disabled in our consent flow. Some features (including live chat, measurement and attribution) may therefore be limited, but core website functions should remain available.

To change your choice later, use the Manage cookie preferences button at the top of this page. It reopens the cookie banner so you can accept all, reject all, or customize categories again. You can also clear website data (cookies and local storage) for seniorcontact.app in your browser and reload the page. You can also contact us if you need help updating your preferences.

Please note that blocking or deleting cookies may affect your experience, and some features may not work as intended on your device.

6. Detailed list of cookies and similar trackers

You can consult the complete cookie list here: Cookie list (PDF)

The list includes, for each cookie or tracker, the cookie type, name, domain, provider, function, and lifetime.

7. Third-party providers involved

Depending on your consent choices and interactions, cookies may involve:

• Google (Google Analytics / Google Tag);
• Meta (Meta Pixel);
• Chatwoot (support chat widget);
• SeniorContact first-party storage for consent and technical continuity.

For more details on vendors and their roles, see:

• Sub-processors list (PDF)
• Privacy Policy

8. How to control cookies from your browser

Most browsers let you block, delete, or limit cookies via settings. If you block all cookies, some website features may not work correctly.

Useful browser help pages:

• Chrome
• Safari
• Firefox
• Edge

9. International transfers

Some cookie-related providers may process data outside Switzerland as part of their infrastructure. We use providers that publish privacy terms and data protection commitments. If you need more detail about a specific provider, contact us at support@seniorcontact.app or consult the provider's privacy policy.

10. Updates to this policy

We may update this Cookie Policy when technologies, legal requirements, or providers change. The "Last updated" date indicates the latest revision.

If a major change materially affects your rights or choices, we will provide additional notice where required.

11. Your data protection rights

In accordance with applicable data protection law (including the Swiss FADP and, where relevant, GDPR principles), you may have the right to:

• request access to personal data processed through cookies and similar technologies;
• request correction or deletion of such data where applicable;
• request restriction of processing or object to certain processing;
• request data portability where applicable;
• withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at support@seniorcontact.app. We may ask you to verify your identity before processing certain requests.

If you believe your rights have been violated, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): https://www.edoeb.admin.ch

For broader privacy matters, please also consult our Privacy Policy.