Help
Find setup guides and answers for SeniorContact, or contact us if you need more help.
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Account & billing
Everything! Your subscription gives you full access to every feature: messages, calls, reminders, and inviting up to 7 other family members to join your group (8 members in total, including you as administrator).
Yes! Your data is stored securely on Infomaniak's servers in Switzerland, with strong privacy standards and carbon-neutral infrastructure. All your messages, photos, and personal information are encrypted and never shared with third parties without your consent.
In the SeniorContact app, open Settings → Security and tap «Delete account». The app walks you through each step. If you no longer have the app, cancel your subscription in the App Store or Google Play if it's still active, then email us with the subject «Account Deletion Request».
Your subscription renews automatically so you keep full access. You can manage or cancel it anytime from your App Store or Google Play subscription settings.
On the subscription screen, enter your referral code to get an extra month free. You'll find the code field when you subscribe or upgrade your plan.
Subscriptions are managed through Apple or Google. On iPhone, open the App Store, tap your profile icon, then Subscriptions, and select SeniorContact. On Android, open Google Play → Payments & subscriptions → Subscriptions, then select SeniorContact.
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Frequently asked questions
It's simple! Download the SeniorContact app, tap the orange «Get started» button, and choose «I want to use SeniorContact with my senior». Answer a few quick questions, create your account, then subscribe to the plan. After that, just follow the on-screen instructions to finish setting everything up.
It's really simple, and everything is explained step by step in the app on your phone. After creating your account, follow the tablet setup: you'll link the tablet with a code, allow the required permissions, then lock the app so your senior stays in SeniorContact. If you get stuck, contact us and we'll walk you through it.
Yes, it's the same SeniorContact app. On your phone, it works like a classic communication app: you send messages, make calls, set reminders, and manage the group. On your senior's tablet, everything becomes easy to use: a photo slideshow during the day, messages that appear full-screen, and simple one-tap calls.
No worries! SeniorContact needs a tablet for your senior, but you can keep setting things up on your phone in the meantime. An unused tablet at home is often perfect. If you need to buy one, an iPad is a great choice, and Android tablets work too.
Yes! You get one month free to try SeniorContact with your senior, with no commitment. After the trial, your subscription continues automatically so you keep full access. You can manage or cancel it anytime from your App Store or Google Play settings.
To get started, a family member needs to set up the tablet for you: they install SeniorContact on their phone and follow a few simple steps. Ask a son, daughter, or someone you trust to help you get started.
Just install SeniorContact on your phone, tap «Get started», and choose «I've been invited by someone to join a group». Enter the invitation code you received by email and follow the on-screen instructions.
On your phone, open Group and add a member by email. Each group can have up to 8 members in total, including you as administrator. You can also set their slideshow and reminder permissions when you invite them. They install the app, choose «I've been invited by someone to join a group», and enter the code from their email.
Quite a lot! Everyone in the group can stay in touch with your senior through messages and calls. As the administrator, on your phone, open Group → member settings to decide what each member is allowed to do: add photos to the slideshow, manage the slideshow, create their own reminders, or manage all reminders.
On your phone, open Group → member settings, and choose «Remove from group». Only the administrator can remove members.
On your phone, on the Group page, tap the cog icon in the top right to open your member settings, then choose «Leave the group». Your messages and other data in that group will be permanently deleted.
On your phone, open Group → member settings for the person taking over, and choose «Transfer administration». The new administrator will get an email and needs an active subscription to keep the group running.
An iPad works great, but any Android tablet does the job too. Just make sure it's running iPadOS 15 or Android 7.0 at minimum.
If the senior's tablet is set to «Locked to interface» (the app stays on screen and they can't leave it), yes: keep it plugged in at all times so SeniorContact can keep running. It also needs a constant Wi‑Fi or cellular connection. If you chose «Free use» instead, the senior can leave the app to use the rest of the tablet, so normal charging is fine. Just make sure the tablet has internet when they use SeniorContact.
On your phone, open Tablet and choose how the home screen looks: a photo slideshow, a wallpaper, or a calendar clock. You can switch between these modes at any time.
On your phone, open Tablet → Night mode, and set the schedule. During night mode, messages, calls, and reminders are paused so your senior can rest.
On your phone, open Tablet → Sounds. You can pick different sounds for new messages, new calls, and button presses, and adjust the volume. Just know that 100% follows whatever volume is set on the tablet itself.
On your phone, open Tablet → Display, and look for «Text & Interface Size». You can choose Small, Normal, or Big so everything feels comfortable for your senior.
Everything! Your subscription gives you full access to every feature: messages, calls, reminders, and inviting up to 7 other family members to join your group (8 members in total, including you as administrator).
Yes! Your data is stored securely on Infomaniak's servers in Switzerland, with strong privacy standards and carbon-neutral infrastructure. All your messages, photos, and personal information are encrypted and never shared with third parties without your consent.
In the SeniorContact app, open Settings → Security and tap «Delete account». The app walks you through each step. If you no longer have the app, cancel your subscription in the App Store or Google Play if it's still active, then email us with the subject «Account Deletion Request».
Your subscription renews automatically so you keep full access. You can manage or cancel it anytime from your App Store or Google Play subscription settings.
On the subscription screen, enter your referral code to get an extra month free. You'll find the code field when you subscribe or upgrade your plan.
Subscriptions are managed through Apple or Google. On iPhone, open the App Store, tap your profile icon, then Subscriptions, and select SeniorContact. On Android, open Google Play → Payments & subscriptions → Subscriptions, then select SeniorContact.
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We try to be quick. By email, usually within 1-2 business days. On WhatsApp or Instagram, we tend to get back to you on the same day.
Check that the tablet is connected to Wi‑Fi and plugged in to charge. Then open SeniorContact on the tablet. If it still shows offline, restart the tablet and try again, or contact us if you're still stuck.
Make sure the tablet is plugged into a working power outlet with a cable that charges properly. SeniorContact needs the tablet to stay plugged in. If it still won't charge, try another outlet or cable, then restart the tablet.
Make sure both your phone and the tablet are online, then start the link flow again and enter the code shown on the tablet. If the code still doesn't work, see «My invitation or link code doesn't work. Why?» below. If nothing helps, contact us with a screenshot.
Double-check the code, with no extra spaces. If it's expired or already used: for a group invitation, ask the person who invited you to send a new invite by email; to link a tablet, tap «Get a new code» on the tablet and try again from your phone. If it still fails, contact us.
Check that your phone and the tablet both have internet (Wi‑Fi or cellular), and that the tablet isn't in Night mode. If the tablet still looks offline, plug it in, open SeniorContact, and restart it if needed, or contact us if you're still stuck.
